Frequently asked questions
Answers about choosing places, accounts, publishing materials, moderation and mobile apps.
Choosing a place and travelling
Do I need an account to view places?
No. The map, catalog and public pages are accessible without an account. Sign-in is needed for personal features such as favorites and messages. Built-in messaging is currently available only to internal testers; an account alone does not grant access.
How is the catalog different from the map?
The map is useful for choosing by location. The catalog lists place cards and lets you select a type and region. Category changes keep the filter menu available, and you can share the selected URL.
Why is there nothing in the selected category or region?
Only published places available for public viewing are shown. If there are no results, try another type or region, or reset the filters.
Have all places been inspected?
No. Check the status on the individual place page. A catalog listing and owner materials do not replace an independent inspection.
Can I book or pay for a trip on the website?
TurInspector is not a booking service. Confirm prices, availability, payment and terms directly with the owner using the published contacts.
Account and apps
Can I register now?
New user registration is temporarily unavailable while the project is being developed and approved. Existing accounts continue to work. Follow the updates; send questions and suggestions to info@turinspector.ru.
What should I do if I cannot sign in?
Check your email address and password. If you have forgotten your password, use password recovery on the sign-in page. If the problem persists, contact support and describe the error. Do not share your password.
Can I use the messenger without an account?
No. TurInspector messaging requires a registered account and sign-in. The owner’s public contacts, if listed on the place page, are available separately. Built-in messaging is currently available only to internal testers; an account alone does not grant access.
How do the Android app and messenger differ?
The main app opens the portal with its map, places and personal features. The separate messenger is for conversations using the same account. Installation links are on the “About” page. Built-in messaging is currently available only to internal testers; an account alone does not grant access.
How do I delete my account or make a personal data request?
Use the separate “Account and data deletion” and “Requests and withdrawal of consent” pages in the footer’s legal section. They describe the current request procedure.
For place owners
How do I add a place?
Sign in to an existing owner account, open “Add a place”, enter the details and save a draft. Check it and submit for moderation. While registration is closed, new accounts cannot be created through the public form.
Why did the place not appear immediately after saving?
Drafts are not published automatically. A public page requires the prescribed moderation and publication process. The owner dashboard shows the status and available actions.
What if the place is returned for changes?
Read the moderator’s feedback, correct the specified information or materials and resubmit the place. Do not create a second copy of the same place for this purpose.
Which photos and videos can I upload?
Materials must relate to the place, be truthful and be used with the necessary rights. Accepted formats and limits are shown in the upload form. Place listing rules are available in the legal section.
Why is my uploaded video not visible to visitors yet?
The video may be processing or awaiting moderation. Check its status in your dashboard. If it failed, use the available retry action or tell support which material could not be processed.
Can I update an already published page?
Yes. Use the available actions in your place dashboard. They depend on its current status; changes and new materials may require another review.